FAQs

How do I place an order?

Once you have submitted the ordering form, we will follow up with a confirmation e-mail with delivery detail and payment instructions. If you have additional questions, please call us at (626) 823-8999.

What is your cancellation policy?

Please let us know as soon as possible if you need to cancel you order. Orders that are canceled less than one full day before the scheduled event date will be charged 100% of the total invoice. This charge is to cover foods that cannot be used, labor, and jobs we may have declined in order to accommodate your event.

What type of containers will be provided with my order?

Recyclable aluminum catering trays are used to package the food.  Depending on the size of the order, there are different sizes of these trays.  Bibimbap meals will be individually packaged.

I am unsure what to order, can you help?

We have developed a menu set with optional add-ons/substitutes. If you need additional help or have special requests, please make a note in the “Notes” section.

Can I change my order once it has been placed?

We are usually able to accommodate changes made at least two days before your event. Let us know when submitting your order if you anticipate making any adjustments. Please note that we consider all orders final one day before the scheduled event date and are not able to make any changes after this time.

How much notice do I need to give for a catering order?

Please notify us at least 24 hours in advance to ensure timely delivery of your order.

To save on the delivery fee can I pick up the food?

Yes, if you agree to pick up the food an hour before your delivery time.

Is there a minimum amount that I need to order?

We prefer a minimum of $200, but will try to accommodate any requests.

What are your business hours?

We deliver 11:00 a.m. to 7:00 p.m. Monday to Saturday.

Can we sample the food?

We can provide sampling upon request. Please contact us for more information.

Are plates and utensils provided?

We will provide plates and utensils upon request with no additional charge.

Do you offer a non-profit discount?

We are always willing to work with other non-profit organizations to meet event needs on an individual basis.

How do I pay for my order?

You are welcome to pay with cash, check, or credit card (we accept all major credit cards). Payment instructions will be provided via e-mail once your order is received.

What is the charge for delivery?

We charge a delivery fee of $25 in San Francisco.  Please contact us for delivery fees outside of San Francisco.

General Inquiries

 

Kiss My Seoul Catering
1080 Howard Street
San Francisco, CA 94103
(626) 823-8999
ORDER@KISSMYSEOUL.COM